The Challenge
Riverside Care Home contacted us in crisis: A sudden wave of staff sickness left over 40% of their care team unavailable with less than 24 hours’ notice—jeopardising the well-being of 30+ elderly residents, including several with advanced dementia. With a CQC inspection due within days and no internal cover available, they needed help—urgently.
What We Did
We immediately assigned a dedicated account coordinator to assess the situation. Our team:
Identified the exact number of shifts, roles, and required skill sets.
Contacted our pool of pre-vetted, DBS-checked healthcare workers.
Prioritised care experience, dementia support skills, and location proximity.
- Within hours, GC&C Group Limited successfully dispatched:
- 3 Healthcare Assistants (HCAs)
- 2 Registered General Nurses (RGNs)
- 1 Support Worker trained in dementia care
- We ensured seamless integration by sending the same staff daily for continuity and familiarity with residents.
Our Research
Our Strategy & Strengths
🔍 Needs-Based Matching
We didn’t just send anyone—we matched based on experience, team compatibility, and patient needs.
🚨 Rapid Response
From request to first placement, the entire process took under 6 hours, thanks to our on-call rota system and real-time staff availability dashboard.
📋 Compliance-First Approach
We provided full compliance packs for each staff member, including enhanced DBS, Right to Work, training certificates, and COVID-safe clearance.
🧑⚕️ Consistency in Staffing
The same team members were scheduled repeatedly to build trust with residents and reduce stress during the critical inspection period.
Project Outcomes
✔ 100% of resident care needs were met
✔ Zero safeguarding incidents reported
✔ Manager praised staff for professionalism
✔ CQC inspection passed with commendation
✔ Riverside Care Home extended their contract by 3 months
Client Testimonial
“GC&C were incredible. Within hours, we had professional, compassionate staff who treated our residents like family. They saved us from disaster—and earned a long-term client.”
— Elaine R., Care Manager
Our Research & Insights
Through a post-project review, we identified key trends:
Over 70% of care homes struggle with staff retention due to burnout
Emergency agency hires often lack soft skills or continuity
Managers are seeking staffing partners, not just suppliers
GC&C Group Limited is already implementing solutions:
Regular refresher training for our care staff
Building specialty teams (e.g., dementia support)
Ongoing relationship management with care homes
Key Highlights
✅ Staff Fully Vetted & Certified
✅ Rapid Same-Day Cover
✅ Post-Placement Check-Ins
✅ CQC-Compliant Documentation
✅ High Client Retention Rate
💼 Want Results Like These?
Whether you’re facing a staffing crisis, managing a growing facility, or need consistent healthcare support—GC&C Group Limited has the people, the process, and the passion to help.
📞 Call: +44 7393 151183
📧 Email: info@gcandcgrouplimited.co.uk
🌐 www.gcandcgrouplimited.co.uk